Our Policies - Intuitive
73 356 697 374)
Returns Are Simple!
Simply email our site to obtain an RA (return authorization) number.
Please provide full details of your original order:
purchased which are being returned
You must include the original shipping documents that you received with
your original order. This will help us find your order to process the
We will advise you by email of the return address to use.
Our Returns Policy
Within 30 days of receipt of your goods (including gifts), you
may return any
of the following items bought at Our online
store, for any reason, for a full refund :-
product in its original condition with original packaging and
can only process returns and refunds for items purchased from Our online
We cannot accept items returned after 30 days, or that are in
non-saleable condition, or that have missing parts.
We will refund the freight cost ONLY if the return is because of our
mistake, or if items were damaged at the time you received them and you
had elected to use the Insured
Freight option at the
time of original Secure Checkout.
Exchanges of Damaged or Defective Items
Our online store can exchange items
only if they were defective or damaged at the time you received them. To exchange an item, please email us and we will advise you of the
We'll notify you via e-mail of your refund once we've received and
processed the returned item. You will receive a refund in the same
manner of payment originally used for purchase within 7 to 14 business
days of our receiving your return. If your return is not due to our
error, we will deduct the shipping costs from your refund.
Returning a gift?
You'll receive a gift certificate for the value of your return,
which can be used at any time toward your purchases at Our online
store. The gift certificate will be mailed to you at the same address to
which the order was shipped.
Did you use a promotional voucher, code or certificate?
If you paid for all or part of an item you want to return with a
promotional coupon or code, that part of your refund will be credited to
your account, available to use the next time you place an order at Our online
store. This does not apply if the promotion has expired.
Packing and Sending Your Return
Just a few simple steps:
us and obtain a return address.
the items along with the packing slip (receipt) securely in a box.
ensure you use sufficient padding to avoid damage in transit.
damaged goods remain your responsibility unless receipt was declined by
you due to damage in transit.
can use the box the items arrived in or another box, if you prefer.
your shipping label to the outside of the box.
Lost Your Packing Slip?
Don't worry! If you ordered the item yourself, you can still
return it, subject to the conditions specified on this page.
What if the item was given to you as a gift, and you don't have the
packing slip or the order number? No problem. Enclose a separate sheet
of paper noting the name and e-mail address of the person who purchased
the gift, along with the reason for your return, and send the package to
the address which we will email to you on request.
Still have questions? Contact