Our Policies  - Intuitive Express (ABN 73 356 697 374)

 shop for Starcode, The Myriad, and Angela Dicker's original artworks

Returns Are Simple!
Simply email our site to obtain an RA (return authorization) number. Please provide full details of your original order:
    . Order ID
    . Order date
    . Product/s purchased which are being returned
    . Your name
    . Your email address
You must include the original shipping documents that you received with your original order. This will help us find your order to process the refund/return.
We will advise you by email of the return address to use.

Our Returns Policy
Within 30 days of receipt of your goods (including gifts), you may return any of the following items bought at Our online store, for any reason, for a full refund :-
    . Any product in its original condition with original packaging and accessories.
    . We can only process returns and refunds for items purchased from Our online store. 
We cannot accept items returned after 30 days, or that are in non-saleable condition, or that have missing parts. 
We will refund the freight cost ONLY if the return is because of our mistake, or if items were damaged at the time you received them and you had elected to use the Insured Freight option at the time of original Secure Checkout.

Exchanges of Damaged or Defective Items
Our online store can exchange items only if they were defective or damaged at the time you received them. To exchange an item, please email us and we will advise you of the return address.

We'll notify you via e-mail of your refund once we've received and processed the returned item. You will receive a refund in the same manner of payment originally used for purchase within 7 to 14 business days of our receiving your return. If your return is not due to our error, we will deduct the shipping costs from your refund.

Returning a gift?
You'll receive a gift certificate for the value of your return, which can be used at any time toward your purchases at Our online store. The gift certificate will be mailed to you at the same address to which the order was shipped.

Did you use a promotional voucher, code or certificate?
If you paid for all or part of an item you want to return with a promotional coupon or code, that part of your refund will be credited to your account, available to use the next time you place an order at Our online store. This does not apply if the promotion has expired.

Packing and Sending Your Return
Just a few simple steps:
    . Email us and obtain a return address.
    . Pack the items along with the packing slip (receipt) securely in a box. 
    . Please ensure you use sufficient padding to avoid damage in transit.
    . All damaged goods remain your responsibility unless receipt was declined by you due to damage in transit. 
    . You can use the box the items arrived in or another box, if you prefer. 
    . Affix your shipping label to the outside of the box.

Lost Your Packing Slip?
Don't worry! If you ordered the item yourself, you can still return it, subject to the conditions specified on this page. 
What if the item was given to you as a gift, and you don't have the packing slip or the order number? No problem. Enclose a separate sheet of paper noting the name and e-mail address of the person who purchased the gift, along with the reason for your return, and send the package to the address which we will email to you on request.

Still have questions?       Contact Us.

Starcode Auriga Keystones Original Square Gold Keys Card Decks Original Artworks
First Designs - #01 to #13   Card Deck - Wild Tulip TAROT  
New Designs - #14 to #27   Card Deck - BEACHSIDE  
New Designs - #28 to #33   Card Deck - Starcode Indigo  
    Card Deck - Starcode MYRIAD  
Books Store Policies Privacy Policy Currency Converter Shop Home Starcode Home